Mt. Ascutney Hospital and Health Center (MAHHC) has announced that the entire Billing Team at Mt. Ascutney Hospital and Health Center has earned the honor of Team of the Month for September, 2018. Team members include Stephanie Rogers, April Lyman, Donna Mayo, Geneva King, Bonnie Martaniuk, Ashlee Dimick, Cassandra Rogers and Sarah Kendall.
The Billing Team is responsible for processing patient bills and getting them paid correctly. Duties for team members include processing billed charges, answering patient questions, handling third-party billing to government and commercial insurance carriers, collecting balances due, helping patients make payment arrangements, tracking and entering account changes or updates, and matching qualifying patients with financial assistance programs.
MAHHC Chief Financial Officer David Sanville calls the Billing Team the Hospital’s “unsung heroes.” He points to the team’s ability to “quietly get the important work done. Their success allows the Hospital to pay our employees, pay our vendors, invest in capital equipment, and continue to enjoy the benefits we have.”
According to Dr. Joseph Perras, President, CEO, and Chief Medical Officer at MAHHC, each of the employees have become Certified Revenue Cycle Representatives through the Healthcare Financial Management Association. “This is a national certification for revenue cycle staff that shows a high level of revenue knowledge and expertise,” explains Dr. Perras. “This certification is crucial now, as healthcare rules become ever more complex. This certification required many hours of studying and on behalf of the whole Hospital I’m proud to congratulate the team on this achievement.”