Mt. Ascutney Hospital and Health Center

Billing Questions/Financial Information

Mt. Ascutney Hospital and Health Center is dedicated to serving our patients, to the best of our ability, in a fiscally responsible manner. As a not-for-profit community hospital, and in accordance with the Emergency Medical Treatment and Labor Act (EMTALA), we treat everyone seeking essential medical care, regardless of their ability to pay.

However, it does cost money to run the hospital, and we kindly ask that you work with us to make sure that we have all the proper information regarding your insurance company/third-party payer and that you are willing to take responsibility, if you are financially able, for your portion of your hospital bill.

Insurance Information
Mt. Ascutney Hospital files insurance claims on your behalf. This does not release you from responsibilities for charges billed to your account. Your insurance contract is between you and your insurance company. Regardless of the type of insurance you carry, your bill is ultimately your responsibility. Some portion of the bill that is not paid by your insurance carrier is charged directly to you. Examples include co-payments, deductibles and non-covered services, i.e. plastic surgery.

Bills for Hospital Services
Hospital services including inpatient stays, laboratory, radiology, physical therapy, occupational therapy, the Miller Therapeutic Pool, oncology services and chemotherapy, and emergency room visits generate bills from the hospital. Depending on the services you received, you may get more than one bill. Once your insurance company has paid your bill(s), if there is a balance due, you will receive a statement. If your insurance company pays your bill in full, and you would like to have an itemized statement, you must request one. Statements show payments received from your insurer and any payments due from you.

Physicians’ Bills
Charges for physicians’ services are not included in your hospital bill. Most of the physicians involved in your care send separate bills. You may receive bills, for example, from your hospitalist, primary care physician, anesthesiologist, surgeon, or radiologist.

If You Do Not Have Insurance
If you do not have insurance, you may qualify for State Assistance (Medicaid) or for help through assistance programs offered by Mt. Ascutney Hospital and Health Center. Please note, that in order to qualify for financial assistance from the hospital, you must complete a financial disclosure form and meet certain eligibility requirements. To find out more about financial assistance programs at Mt. Ascutney Hospital call (802) 674-7213 or click here: Windsor Community Health Clinic.

For more information on Vermont health programs, you can link to the web site, www.greenmountaincare.org. Another resource available is the Vermont Drug Price Finder which you can access at www.atg.state.vt.us.

If you Have Questions About Your Bill
If you have any questions about your hospital bill and you are an inpatient, please contact your case manager. Patients who are discharged, as well as outpatients should call the hospital’s Customer Service Department at (802) 674-7471. Please have your insurance card with you when you call. If you wish to speak to someone about setting up a payment plan, please call (802) 674-7319.