Mt. Ascutney Hospital and Health Center

Complaint Process

Mt Ascutney Hospital and Health Center takes all complaints seriously. Complaints are viewed as an opportunity to learn from our patients’ experiences and make systematic improvements.  Patients, visitors, and family members can submit complaints in a number of ways:

  • Verbal and/or written to any member of MAHHC staff at 289 County Rd., Windsor, VT 05089
  • Verbal and/or written to any member of MAHHC Quality Management at 289 County Rd., Windsor, VT  05089
  • Board of Trustees or Administrative staff at 289 County Rd., Windsor, VT 05089
  • Written using the contact us form on the Hospital website at www.Mt.AscutneyHospital.org/contact-us

If you are not satisfied with the response you receive from the department manager you may contact the Quality Management Department directly at (802) 674-7248.

If you feel the need to speak with someone outside of Mt. Ascutney Hospital and Health Center, you can contact the following agencies:

Department of Disabilities, Aging, and Independent Living (DAIL)
Vermont Division of Licensing and Protection
103 South Main Street, Ladd Hall
Waterbury, VT 05674-2306
(802) 871-3326
(802) 564-1612
 
Vermont Board of Health and Board of Medical Practice
Vermont Department of Health
P.O. Box 70
Burlington, VT 05401-0070
(802) 863-7280
 
Vermont Board of Nursing
81 River Street
Montpelier, VT 05609-1104
(802) 828-2396
 
Vermont Disability Rights
141 Main Street, Suite 7
Montpelier, VT 05602
(802) 229-1355
(800) 229-1359
 
Vermont Health Care Ombudsman
P.O. Box 1367
Burlington, VT 05401
(800) 917-7787

 

For Medicare Patients

Livanta (the quality improvement organization for Vermont) at:
9090 Junction Drive, Suite 10
Annapolis Junction, MD 20701
 
Helpline Phone Number (complaints and appeals):
Toll Free:  (866) 815-5440  
TDD:  (866) 868-2289
Fax: (844) 420-6671
 
Medicare Hotline:
Toll Free:  (800) 633-4227