Mt. Ascutney Hospital and Health Center

Complaint Process

Mt Ascutney Hospital and Health Center takes all complaints seriously. Complaints are viewed as an opportunity to learn from our patients’ experiences and make systematic improvements.  Patients, visitors, and family members can submit complaints in a number of ways:

  • Verbal and/or written to any member of MAHHC staff at 289 County Rd., Windsor, VT 05089
  • Verbal and/or written to any member of MAHHC Quality Management at 289 County Rd., Windsor, VT  05089
  • Board of Trustees or Administrative staff at 289 County Rd., Windsor, VT 05089
  • Written using the contact us form on the Hospital website at

If you are not satisfied with the response you receive from the department manager you may contact the Quality Management Department directly at (802) 674-7248.

If you feel the need to speak with someone outside of Mt. Ascutney Hospital and Health Center, you can contact the following agencies:

Department of Disabilities, Aging, and Independent Living (DAIL)
Vermont Division of Licensing and Protection
HC 2 South, 280 State Drive, Waterbury, VT  05671-2060
(802) 241-0480 or fax: (802) 241-0343
Vermont Board of Health and Board of Medical Practice
Vermont Department of Health
P.O. Box 70
Burlington, VT 05401-0070
(802) 863-7280
Vermont Board of Nursing
81 River Street
Montpelier, VT 05609-1104
(802) 828-2396
Vermont Disability Rights
141 Main Street, Suite 7
Montpelier, VT 05602
(802) 229-1355
(800) 229-1359
Vermont Health Care Ombudsman
P.O. Box 1367
Burlington, VT 05401
(800) 917-7787


For Medicare Patients

(the quality improvement organization for Vermont) at:
5700 Lombardo Center Dr., Suite 100
Seven Hills, OH 44131
Helpline Phone Number (complaints and appeals): 
Toll Free (888) 319-8452 
TTY: 855-843-4776
Fax: 833-868-4055
Medicare Hotline: 
Toll Free:  (800) 633-4227