Information About COVID-19

Coronavirus (COVID-19)

Dartmouth-Hitchcock COVID-19 information hotline

(603) 650-1818

Welcome to Mt. Ascutney Hospital and Health Center’s dedicated resource center for our response to the COVID-19 pandemic. Look here for the latest information and ongoing updates on our COVID-19 policies and protocols.

Hospital updates: MAHHC and OHC are open and safe

Mt. Ascutney Hospital and Health Center and Ottauquechee Health Center are here to help you right now. In accordance with our Governor’s executive orders regarding health care facilities, we are now resuming care and procedures that were slowed or postponed due to COVID-19. As we resume these important services, please know that the safety of our patients, visitors, and staff members is of primary importance to us.

We're here, we're open, and we're ready. While we did temporarily suspend some appointments and delay some elective procedures in order to get ready for the COVID-19 pandemic, we continued to serve our communities with urgent and emergency care. Now that the initial peak of the pandemic has passed, and our region has effectively “flattened the curve” of the virus, we’re able to offer routine primary care exams, ophthalmology visits, and to reschedule surgeries and therapy appointments. At the same time, we will continue to offer the use of video consultations and telehealth as appropriate, via our myMAHHC portal, as a convenience to you.

Here's how we’re working to keep you safe: Over the past two months, we’ve been getting ready for the return of routine services. We’ve created new rules for our facilities designed to put your mind at ease so that you can get the care you need.

  • All visitors to our campuses are thoroughly screened before entry. We'll ask if you have any COVID-19 symptoms, your recent travel history, and we’ll give you a mask to wear at all times.
  • Patients with symptoms are directed to a separate clinic on the Windsor campus for further evaluation and COVID-19 testing if indicated.
  • Our waiting rooms and common areas have been reconfigured to ensure at least six feet of social distance for each person.
  • On occasion, people will be asked to wait in their cars until they are called for their appointment.
  • We're revising our scheduling to keep the number of people in our waiting rooms lower than usual for now.
  • Our spaces and all surfaces are cleaned constantly to ensure that every area is as clean as possible.

We know that this time has been difficult for everyone—it’s been challenging logistically, physically, and emotionally. Thank you for your patience and understanding as we have developed and implemented these new protocols to help ensure your safety.

Miller Therapeutic Pool

The pool is closed until further notice.

Our visitor policy

All Dartmouth-Hitchcock Health facilities no longer allow visitors. Mt. Ascutney Hospital's visitor limitations apply to patient rooms, general waiting areas, emergency departments, clinics, and the Café. Exceptions will be made for pediatric patients and the safety of our patients that require a caregiver for non-ambulatory or discharge purposes.

  • Emergency Department (ED) – No visitors, except 1 parent or guardian per pediatric patient
  • Inpatient – No visitors, except for those patients receiving end of life care or in our acute rehabilitation for caregiver training
  • Outpatient – No visitors, except 1 parent or guardian per pediatric patient, 1 care-giver for less ambulatory or otherwise disabled patients

Screening of everyone, for travel history and symptoms, as they enter our facilities continue. We understand the important role that visitors play in the healing process and we understand this will be difficult for patients, their families, and friends. This policy is in place to preserve the ongoing wellness of our patients and staff.

How to access the Hospital

Come to the Main Entrance. When you arrive at our facility, for any appointment, you will be asked several questions by the screening personnel at the entrance. Please answer their questions truthfully and if you are given a mask, please wear it for the entirety of your visit for everyone’s protection.

In an attempt to minimize exposure, you may be directed to a site that is not the regular clinic and you may see a provider that is not your primary care provider.

If you are experiencing a medical emergency, please call 9-1-1

We ask for patience and understanding during these times. We are navigating changing technology, regulations, guidelines and policies every day as the pandemic grows.

How you can help

Donations of PPE

We are currently accepting donations of expendable Personal Protective Equipment (PPE) including masks, gloves, gowns, hand sanitizer, and gently used scrubs. The gear is intended to supplement Hospital PPE supplies as the COVID-19 outbreak gains momentum. Donations of these types may be dropped off at the Outpatient Therapies/Miller Pool entrance (just past and around to the right of the main entrance--see signage) at Mt. Ascutney Hospital. The hours of operation are 8:00 am to 4:00 pm, Monday through Friday. Please deliver all loose or unpackaged items in re-sealable bags.

Sewing masks project

We invite people who are healthy, without signs of fever, coughing, or shortness of breath, and who have not been in contact with anyone suspected or confirmed to have COVID-19 in the past 14 days, to supplement the inventory of PPE by sewing masks for donation. According to the Centers for Disease Control, fabric masks are a crisis response option when other supplies have been exhausted.

Volunteer mask makers are asked to use 100% unused, non-metallic cotton fabric for the front, and 100% cotton or cotton flannel for the back, along with ¼” or 3/8” flat elastics. Instructions for the preferred mask type may be found on the Instructables Craft website.

Donations to Employee HOPE Fund

The MAHHC HOPE Fund assists Mt. Ascutney Hospital employees who are experiencing hardships or financial emergencies. The Fund is supported solely by donations and was initially started up by MAHHC employee donations to support their colleagues. The HOPE Fund is dependent upon continued community support to sustain this fund to help our healthcare workers. Donate now to the HOPE Fund.

COVID-19 information

Prevention

  • Stay at home as much as possible. Leave home only for essentials like food and medication.
  • Socially distance. Keep at least six feet between you and others when in public.
  • Wash your hands thoroughly and frequently, with soap and water, for at least 20 seconds, or use hand sanitizer. Watch this Centers for Disease Control video for handwashing tips.
  • Don't touch your face. The coronavirus can enter through your mouth, nose, or eyes.
  • While following the above rules, you can and should go outside for sunshine, fresh air, and exercise.

If you have symptoms

Symptoms

According to the Centers for Disease Control, COVID-19 symptoms can range from mild to severe, and in some cases, can cause death. Because this virus is new to humans, no one is immune. Older adults and those with underlying medical conditions are at increased risk of developing more serious complications.

Symptoms may appear 2-14 days after infection. You may be contagious before symptoms appear.

Common symptoms can include:

  • Fever
  • Cough
  • Shortness of breath

Less common symptoms can include:

  • Fatigue
  • Headache
  • Aches and pains
  • Diarrhea

If you develop any of these emergency warning signs, seek help right away.

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face

What you should do

  • If you are having a medical emergency please dial 911.
  • If you are ill, but not experiencing a medical emergency and feel you may have COVID-19, we recommend you stay home as you would with any other illness, and reach out to your provider if your situation changes.
  • If you do not have a health care provider and feel you need to be seen for respiratory symptoms, we have a clinic where you can be seen and evaluated during our regular business hours, Monday through Friday, from 8:30 am to 4:00 pm. Contact us at (802) 674-7300, Option #5.

Testing and insurance

Mt. Ascutney Hospital charges $248 for testing of the COVID-19 virus. Insurance companies should not be charging a co-pay to patients for testing. If you get a bill for a co-pay for this service we will assist you in getting this corrected with your insurance company.

If you do not have insurance, and you receive a statement directly from us for a test, please call our Customer Service Office at (802) 674-7471, and we will assist you.

Telehealth

Please consider the benefits of telehealth video visit instead of an in-person visit.  Recently introduced, and now being offered to our patients, this service will offer you a safer, more convenient way to receive ongoing medical consultations from a medical professional while you stay home and help contribute to slowing the spread of the coronavirus.

If you do not have a myMAHHC Patient Portal account with us, you will need to set one up, as this is the only way you can access telehealth services. Hospital staff are currently contacting patients to assist with signing up, but we welcome you to enroll at your convenience.

To enroll in myMAHHC on your own, please have your email address handy, and go to the MAHHC Self-Enrollment for My Patient Portal website, or call (802) 674-7300, and choose option #3 for the Primary Care Clinic and speak with a representative who can help you get enrolled.