Dartmouth Health members Alice Peck Day Memorial Hospital (APD), Dartmouth Cancer Center, Mt. Ascutney Hospital and Health Center and New London Hospital have all been nationally recognized by Press Ganey, the global leader in healthcare experience solutions and services.
APD’s Emergency Department and New London Hospital Express Care have both received the Guardian of Excellence Award® for Patient Experience. This is the second year APD has received this distinction.
Mt. Ascutney has been recognized with the Guardian of Excellence Award® for Employee Experience.
Dartmouth Cancer Center, New Hampshire’s only NCI-designated Comprehensive Cancer Center, received the Pinnacle of Excellence Award.® The Dartmouth Cancer Center has won this award for the fourth year in a row and ranks in the top 5% of healthcare organizations in delivering exceptional patient experience.
“It is a great pleasure to see four Dartmouth Health members recognized for these high honors recognizing excellence in patient and workforce experience, many of which are repeat award winners,” said Brant J. Oliver, PhD, system vice president for care experience at Dartmouth Health. “I congratulate our colleagues on their achievements and for exemplifying the Care Experience mission to create a kind and trusting care environment for patients, families and healthcare teams.”
These awards are part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
"In prioritizing the well-being of both their patients and dedicated staff on a daily basis, Dartmouth Health exemplifies dedication to their workforce and the communities they impact," said Patrick T. Ryan, CEO and chairman at Press Ganey. "We applaud these four Dartmouth Health members’ compassion, empathetic approach, and the genuine human connections they forge within the clinical healthcare landscape. It's a privilege for us to collaborate with them as we applaud their remarkable accomplishments."
About Dartmouth Health
Dartmouth Health, New Hampshire's only academic health system and the state's largest private employer, serves patients across northern New England. Dartmouth Health provides access to more than 2,000 providers in almost every area of medicine, delivering care at its flagship hospital, Dartmouth Hitchcock Medical Center (DHMC) in Lebanon, NH, as well as across its wide network of hospitals, clinics and care facilities. DHMC is consistently named the #1 hospital in New Hampshire by U.S. News & World Report, and recognized for high performance in numerous clinical specialties and procedures. Dartmouth Health includes Dartmouth Cancer Center, one of only 56 National Cancer Institute-designated Comprehensive Cancer Centers in the nation, and the only such center in northern New England; Dartmouth Health Children’s, which includes Children’s Hospital at Dartmouth Hitchcock Medical Center, the state’s only children’s hospital, and multiple clinic locations around the region; member hospitals in Lebanon, Keene and New London, NH, and Bennington and Windsor, VT; Visiting Nurse and Hospice for Vermont and New Hampshire; and more than 24 clinics that provide ambulatory services across New Hampshire and Vermont. Through its historical partnership with Dartmouth and the Geisel School of Medicine, Dartmouth Health trains nearly 400 medical residents and fellows annually, and performs cutting-edge research and clinical trials recognized across the globe with Geisel and the White River Junction VA Medical Center in White River Junction, VT. Dartmouth Health and its more than 13,000 employees are deeply committed to serving the healthcare needs of everyone in our communities, and to providing each of our patients with exceptional, personal care.