Mt. Ascutney Hospital and Health Center (MAHHC) complies with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.
Accessibility notification
MAHHC provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
MAHHC provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
For assistance: If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, please contact the Care Experience Office or any clinical staff.
Grievance policies and procedures
If you believe that MAHHC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance. MAHHC has adopted grievance procedures that provide for the prompt and equitable resolution of complaints.
To file a grievance or get more information about grievance procedures
To file a grievance or to obtain the grievance procedures, please contact us:
MAHHC Care Experience Manager
289 Country Rd
Windsor, VT 05089
Phone: 802-674-7393
Email: MAH.PatientRelations@mahhc.org
If your concerns are not adequately addressed, do not hesitate to contact Compliance and Audit Services by phone at 603-650-3480.
To contact an Office of Civil Rights Coordinator
The U.S. Department of Health and Human Services (HHS) Office of Civil Rights (OCR) enforces federal civil rights laws that protect your rights of nondiscrimination and health information privacy.
You may contact an Office of Civil Rights Coordinator at the Department of Health and Human Services to help you at:
U.S. Department of Health and Human Services
200 Independence Avenue
SW Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019 or 1-800-537-7697 (TDD)
Visit the HHS website
Vermont Department of Disabilities, Aging, and Independent Living (DAIL)
Division of Licensing and Protection
HC 2 South
280 State Drive
Waterbury, VT 05671-2060
Main phone number: 802-241-0480
Main fax: 802-241-0343