In honor of National Hospital Week, Mt. Ascutney Hospital and Health Center is celebrating the dedicated individuals who power our hospital with compassion and expertise. Each day, we’re featuring an employee who makes a meaningful impact behind the scenes and at the bedside.
What is your title and unit/department?
Practice supervisor of Outpatient Therapies.
When did you start at MAHHC?
I started in April 2016 as a clinical secretary in Primary Care. I transitioned to Outpatient Therapies in June 2018 for a lead secretary position.
What do you enjoy most about your role?
I thoroughly enjoy the variety of tasks that hit my desk—every day is different! While I miss a lot of the day-to-day interaction with our patients and building relationships with them, I find value in creating new processes, adjusting workflows, and finding efficiencies to provide patients the best experience possible. Even on the busiest days, I genuinely enjoy the work because I’m surrounded by an incredible team. We support each other, communicate well, and make things run smoothly, which makes all the difference. It is rewarding to know that, together, we help keep the care process efficient and positive for both staff and patients.
What’s something that you’ve accomplished that you’re proud of?
There’s a couple that quickly come to mind. One is receiving our first 3-year accreditation by CARF in Outpatient Rehab in 2023. This recognition reflects the challenging, but rewarding work we do every day, holding us to a higher standard than most outpatient clinics. Being a CARF-accredited facility recognizes our dedication to providing a high level of care to our patients and drives us to further improve the patient experience. We not only address their medical needs, but also show genuine concern for their overall well-being; providing support in their personal lives, remembering milestones, assisting with transportation, connecting them with support groups—it all makes a difference in their journey. We truly treat the whole patient and not just the condition they’ve been referred to us for. The second is being seen as mentor throughout the department and parts of the hospital. It means a lot to know that others look to me for guidance, support and leadership. I’ve worked hard to build trust, share knowledge, and lead by example—and seeing the growth and confidence in those I’ve helped develop is incredibly rewarding.
What’s something that most people don’t know about your role?
Perhaps the amount of growth and responsibility that has come to the role in the last several years. When I joined Outpatient Rehab in 2018 the administrative team included myself and three others; we now have a team of eight! Our team provides support in a variety of ways for all of therapies (PT/OT/SLP/pool) in Windsor and Woodstock, Cardiac and Pulmonary Rehab, Physiatry, Neurology, and now Respiratory Therapy. I am fortunate to have a manager who acknowledges and values our adaptability and desire for growth, and how we can further collaborate with other departments.