The Complaint Process

We take all complaints seriously. Complaints are viewed as an opportunity to learn from our patients' experiences and make systematic improvements. Patients, visitors, and family members can submit complaints in a number of ways:

  • Verbal and/or written to any member of MAHHC staff at 289 County Road, Windsor, VT 05089
  • Verbal and/or written to any member of MAHHC Quality Management/Board of Trustees or Administrative staff at 289 County Road, Windsor, VT 05089
  • Written using the contact us form.

If you are not satisfied with the response you receive from the department manager, you may contact the Quality Management Department at the phone number listed in the Contact us box above.

If you feel the need to speak with someone outside of Mt. Ascutney Hospital and Health Center, you can contact the following state agencies:

Department of Disabilities, Aging, and Independent Living (DAIL)
Division of Licensing and Protection
HC 2 South
280 State Drive
Waterbury, VT 05671-2060
Phone: (802) 241-0480
Fax: (802) 241-0343

Vermont Board of Health and Board of Medical Practice
Vermont Department of Health
P.O. Box 70
Burlington, VT 05401-0070
Phone: (802) 863-7280

Vermont Board of Nursing
81 River Street
Montpelier, VT 05609-1104
Phone: (802) 828-2396

Vermont Disability Rights
141 Main Street, Suite 7
Montpelier, VT 05602
Phone: (802) 229-1355
Toll-free: (800) 229-1359

Vermont Health Care Ombudsman
P.O. Box 1367
Burlington, VT 05401
Toll-free: (800) 917-7787

For Medicare patients

Livanta (the quality improvement organization for Vermont)
9090 Junction Drive, Suite 10
Annapolis, MD 20701

Helpline Phone Number (complaints and appeals)
Toll-free: (866) 815-5440
TDD: (866) 868-2289
Fax: (844) 420-6671

Medicare Hotline
Toll-free: (800) 633-4227