Information About COVID-19

Coronavirus (COVID-19)

Welcome to Mt. Ascutney Hospital and Health Center's dedicated resource center for our response to the COVID-19 pandemic. Look here for the latest information and ongoing updates on our COVID-19 policies and protocols.

Testing information

We are pleased to be partnering with the state of Vermont to offer drive-thru COVID testing at Mt. Ascutney Hospital. This allows us to expand capacity for a much needed service to our community. Scheduling and results are managed by the State, but our employees will staff this tent from 12 to 4 pm, Monday through Friday. The testing is easily performed by you, from your vehicle, in the far corner of the main Hospital parking lot, at 289 County Road, Windsor, VT.

Instructions are provided at the testing site, and below, if you’d like to review ahead of time. Our staff will make sure you understand the process and help you through it.

The testing process

  1. Register for an appointment via Vermont’s registration system.
  2. Arrive at the testing site and check in with registration staff.
  3. Registration staff will give you instructions for collecting a sample, which will be used for testing.
  4. Your testing sample will be sent to a laboratory for analysis.
  5. Once testing is complete, your results will be available for review in Vermont’s testing registration system.

Vaccine information, ages 12+

COVID-19 vaccine by State

COVID-19 Vaccine distribution is directed by the Departments of Health in Vermont and New Hampshire.

Regardless of the state in which you receive your care, please refer to the Department of Health Website for your state of residency. Please utilize these websites for scheduling a vaccine at locations designated by the state. If you are unable to access these websites, both VT and NH have phone numbers you can call.

Vermont residents

  • Vaccinations are given at various sites around the State.
  • Use the Vermont Department of Health website to make an appointment. When using the State's online scheduling system, you will find links for the State runs sites, as well as various pharmacies. If you do not see Mt. Ascutney Hospital in the list of vaccination sites, and you would like to have your vaccination given at Mt. Ascutney, try extending the date selection. Using the widest range of dates may improve your search results for available vaccination sites to choose from. If you are unable to make an appointment online, call 855-722-7878.

New Hampshire residents

  • Use the New Hampshire COVID-19 website to get the latest on eligibility and to register for an appointment. If you are unable to make an appointment online, call 211.

Please do not contact your provider, or the Hospital, regarding your qualification or to schedule appointments. We are unable to assist you with scheduling your vaccine for the current phases of vaccination. Vermont and New Hampshire are scheduling these appointments at designated vaccination areas in each state.

Additional information is available through the Dartmouth-Hitchcock vaccine website, including recent updates and information on Pediatric vaccinations.

  • Benefits of vaccinating children against COVID-19 are many, including prevention of cases, hospitalizations, multi-inflammatory syndrome and post-COVID conditions. Further, with the addition of the vaccine to this age group, we can reduce community transmission and have greater confidence in safer return to school and social interactions, which are extremely important to the development of this population.
  • The vaccine was found to be 90.7% effective in preventing COVID-19 in children ages 5 through 11.
  • On October 29, 2021 the US FDA authorized the emergency use of the Pfizer-BioNTech COVID-19 Vaccine for the prevention of COVID-19 to include children 5 through 11 years of age.

Information on Vermont’s vaccination plans can be found here.

Watch the video below COVID-19 Vaccine and Children: An Online Community Conversation.

Dartmouth-Hitchcock COVID-19 information hotline

603-650-1818

Hospital updates: MAHHC and OHC are open and safe

We're here, we're open, and we're ready. While we did temporarily suspend some appointments and delay some elective procedures during the COVID-19 pandemic, we continued to serve our communities with urgent and emergency care. We are currently offering routine primary care exams, ophthalmology visits, preventative services, surgeries, and therapy appointments. At this time, we are pleased to also be able to offer the use of video consultations and telehealth as appropriate, via our myMAHHC portal, as a convenience to you.

If you are experiencing a medical emergency, please call 911.

We ask for patience and understanding during these times. We are navigating changing technology, regulations, guidelines, and policies every day.

Here's how we're working to keep you safe:

  • Visitors are restricted, with approved exceptions for support persons/caregivers to accompany patients that need assistance in specific situations. All are thoroughly screened before entry. You must wear a mask the entire time you are in the Hospital. If you do not have a mask, one will be provided to you. Your temperature will be taken. We'll ask if you have any COVID-19 symptoms and about your recent travel history. Please answer their questions truthfully.
  • Patients may be directed to a separate clinic on the Windsor campus for further evaluation and COVID-19 testing if indicated. You may see a provider that is not your primary care provider.
  • Our waiting rooms and common areas have been reconfigured to ensure at least six feet of social distance for each person.
  • On occasion, people may be asked to wait in their cars until they are called for their appointment.
  • We have revised our scheduling to keep the number of people in our waiting rooms lower than usual for now.
  • Our spaces and all surfaces are cleaned constantly to ensure that every area is as clean as possible.

We know that this time has been difficult for everyone—it's been challenging logistically, physically, and emotionally. Thank you for your patience and understanding as we have developed and implemented these new protocols to help ensure your safety.

Temporary closures

Café (Windsor)

As of December 7, 2020, our Café is temporarily closed to the public. We apologize for any inconvenience.

Miller Therapeutic Pool

The pool is now open for therapy only. It remains closed to the community for general use until further notice.

Visitor policy

All Dartmouth-Hitchcock Health facilities have some visitor restrictions.

For patients in inpatient/acute care

Four visitors, over the age of 12, are permitted at one time, except:

  • Two parents or primary caregivers for pediatric and geriatric patients.
  • One additional and consistent support person may be permitted in circumstances such as for a patient who requires assistance to access care or assistance in providing detailed medical history.
  • Visitation for patients in end-of-life care will be managed by their care team. Visitors will be welcomed when a patient transitions to comfort measures, social distancing guidelines observed and all must be Covid-19 negative.
  • For dual occupancy rooms, visitor presence will be dependent on the space available and the needs and preference of both patients.

For patients in emergency department and express/urgent care

Two visitors, over the age of 12 are permitted at one time, except:

  • Two parents or primary caregivers for pediatric and geriatric patients.
  • One additional and consistent support person may be permitted in circumstances such as for a patient who requires assistance to access care or assistance in providing detailed medical history.
  • Visitation for patients in end-of-life care will be managed by their care team. Visitors will be welcomed when a patient transitions to comfort measures, social distancing guidelines observed and all must be Covid-19 negative.
  • Visitor presence will be dependent on the space available.

For approved caregivers

  1. Everyone is required to wear a mask and maintain a face and nose covering for the entirety of the medical visit. If you need a mask, please ask and one will be provided to you.
  2. Please stay in the patient's room for the duration of the medical visit and do not congregate in waiting rooms, cafeterias, or lobbies before, after, or between.
  3. All visitors are required to wash their hands upon entry/exit from the building, entry/exit from the unit or clinic, and entry/exit from patient rooms.

For patients in outpatient clinics

  • One visitor/family member is permitted to accompany patients to outpatient visits if the patient requires support and assistance to access their appointment. Support people providing this level of assistance by accompanying a patient will be screened upon check-in at the clinic.
  • One additional and consistent support person may be permitted in circumstances such as for a patient who requires assistance to access care or assistance in providing detailed medical history.
  • Visitors or support people who have respiratory symptoms will not be permitted to enter the facility and should follow-up with their own healthcare providers.
  • Two parents or primary caregivers may accompany pediatric and geriatric patients.
  • For patients who would benefit from other forms of support during a visit (such as a family member to listen, participate in the discussion, etc.), every effort will be made to support our patients and their families by use of technology.

How you can help

Donations to Employee HOPE Fund

The MAHHC HOPE Fund assists Mt. Ascutney Hospital employees who are experiencing hardships or financial emergencies. The Fund is supported solely by donations and was initially started up by MAHHC employee donations to support their colleagues. The HOPE Fund is dependent upon continued community support to sustain this fund to help our healthcare workers. Donate now to the HOPE Fund.

COVID-19 information

Prevention

  • Follow State guidelines for mandatory or recommended activities and travel restrictions.
  • Socially distance. Keep at least six feet between you and others when in public, and consider wearing a mask if with others not yet vaccinated. Or be aware and follow your State's guidance on masking.
  • Wash your hands thoroughly and frequently, with soap and water, for at least 20 seconds, or use hand sanitizer. Watch this Centers for Disease Control video for handwashing tips.
  • Don't touch your face. The coronavirus can enter through your mouth, nose, or eyes.

If you have symptoms

Symptoms

According to the Centers for Disease Control, COVID-19 symptoms can range from mild to severe, and in some cases, can cause death. Because this virus is new to humans, no one is immune. Older adults and those with underlying medical conditions are at increased risk of developing more serious complications.

Symptoms may appear 2-14 days after infection. You may be contagious before symptoms appear.

Common symptoms can include:

  • Cough
  • Fatigue
  • Fever
  • Shortness of breath

Less common symptoms can include:

  • Aches and pains
  • Diarrhea
  • Headache
  • Nausea, vomiting
  • Sore throat

If you develop any of these emergency warning signs, seek help right away.

  • Trouble breathing
  • Bluish lips or face
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse

What you should do

  • If you are having a medical emergency please dial 911.
  • If you are ill, but not experiencing a medical emergency and feel you may have COVID-19, we recommend you stay home as you would with any other illness, and call your provider. We have testing available.
  • If you do not have a health care provider and feel you need to be seen for respiratory symptoms, we have a clinic where you can be seen and evaluated during our regular business hours, Monday through Friday, from 8:30 am to 4:00 pm. Contact us at (802) 674-7300, Option #5.

Testing and insurance

Mt. Ascutney Hospital charges $248 for testing of the COVID-19 virus. Insurance companies should not be charging a co-pay to patients for testing. If you get a bill for a co-pay for this service we will assist you in getting this corrected with your insurance company.

If you do not have insurance, and you receive a statement directly from us for a test, please call our Customer Service Office at (802) 674-7471, and we will assist you.

Telehealth

Please consider the benefits of a telehealth video visit instead of an in-person visit. This service will offer you a safer, more convenient way to receive ongoing medical consultations from a medical professional while you stay home and help contribute to slowing the spread of the coronavirus.

If you do not have a myMAHHC Patient Portal account with us, you will need to set one up, as this is the only way you can access telehealth services. We welcome you to enroll at your convenience.

To enroll in myMAHHC, please have your email address handy, and go to the MAHHC Self-Enrollment for My Patient Portal website, or call 802-674-7300, and choose option #3 for the Primary Care Clinic and speak with a representative who can help you get enrolled.